Customer: Department Of Veterans Affairs, Veterans Health Administration, Office of Informatics and Analytics
Title: VA Balance Score Card
September 2013 – Alexandria VA
PROJECT DETAILS: This project will provide an in-depth review and analysis their current Balanced Scorecard effort. The BITS Team will review three components (Patient Satisfaction, Quality and Workforce) and will provide recommendation for the update/creation of a VHA Balanced Scorecard. Two (2) additional components (Safety and Timeliness) may be reviewed as part of this effort, and are optional tasks within this award. Our team brings an unparalleled understanding of the VA operating environment with the distinct expertise to develop an actionable BSC program. The results will provide VHA’s leaders with a decision making framework for managing complex challenges in a rapidly changing environment that addresses the healthcare needs of our nation’s veterans.